Returns & Exchanges Policy

At Nike Outlet, your satisfaction is our priority. If you're not 100% happy with your purchase, we’re here to help make things right.

Key Returns Policy

We encourage customers to return or exchange items at one of our official Nike Outlet or Clearance stores across the United Kingdom. This is the fastest and most convenient way to complete a return or receive assistance with your purchase.

To find your nearest location, please visit our official store locator:
Nike UK Store Locator

Additional Returns Information

If you're unable to visit a store, you can return your item by post. Please review the conditions below:

1. Return Window:
   You have 30 days from the date of delivery to return your item(s) for a full refund or exchange.

2. Eligibility:
   Items must be:

   Unworn and unused

   In original packaging

   With all original tags attached

3. Non-Returnable Items:

   Gift cards

   Final sale or clearance items

   Socks, underwear, or face coverings (for hygiene reasons)

4. How to Return by Post:

   Email DELIVERIES@NIKEUK.com with your order number and reason for return.

   we will send return instructions and provide a return address.

   Customers are responsible for return shipping unless the item is faulty.

5. Exchanges:

   Need a different size or style? Email us within 30 days.

   Once your return is received, we’ll process the exchange or issue store credit.

6. Refunds:

   Refunds are processed within 5–7 business days of receiving your return.

   Funds will be returned to the original payment method.

7. Damaged or Faulty Items:

   If your item arrived damaged or incorrect, contact us within 48 hours with a photo and description.

   We’ll prioritise replacements or full refunds.

Return Address

Provided via email upon request.